Index

• 3D: Ch.7  Ch.10  Ch.10  Ch.10  Ch.10  Ch.10  Ch.11 
• abstracts: see summaries
• adaptive filtering: Ch.9 
• ads: Ch.0 
• Aduna: Ch.10 
• advertisements: Ch.0  Ch.1  Ch.5  Ch.7 
• advice seeking queries: Ch.3 
• aesthetics: Ch.1  Ch.1  Ch.2  Ch.2 
• agileviews: Ch.7 
• alerts: Ch.9  Ch.9  Ch.9  Ch.9 
• AltaVista: Ch.1  Ch.2  Ch.3  Ch.3  Ch.4  Ch.6  Ch.6 
• Amazon: Ch.2  Ch.5  Ch.9 
• ambiguous queries: Ch.3  Ch.3  Ch.5  Ch.6  Ch.8  Ch.8 
• AMIT: Ch.8 
• analysis: see sensemaking
• analytical tasks: Ch.10 
• anchoring: Ch.3  Ch.6 
• animation: Ch.10 
• answer types: Ch.4 
• AOL: Ch.4 
• Apple: Ch.12  Ch.12  Ch.12  Ch.12 
• Aquanet: Ch.7 
• Ariadne: Ch.7 
• art history collection: Ch.8  Ch.8 
• Ask: Ch.1  Ch.4  Ch.4 
• audio collections: Ch.12 
• audio search: Ch.12  Ch.12 
• auto-suggest: see dynamic term suggestions
• Autofocus: Ch.10 
• automobile data collection: Ch.10  Ch.10 
• baby naming: Ch.11 
• bandwidth: Ch.12 
• bar charts: Ch.10  Ch.10 
• BEAD: Ch.10 
• berry-picking: Ch.3  Ch.3 
• BETA: Ch.11 
• between-participants design: Ch.2  Ch.2 
• bibliographic systems: Ch.1  Ch.4  Ch.4  Ch.7  Ch.7  Ch.7  Ch.8 
• bioscience collection: Ch.1  Ch.1  Ch.6  Ch.6  Ch.8  Ch.8 
• BioText: Ch.1  Ch.6  Ch.10 
• Blackberry: Ch.1  Ch.12 
• blended results: Ch.5  Ch.12 
• blind relevance feedback: Ch.6 
• Blinkx: Ch.12 
• blogs: Ch.12 
• bookmarks: Ch.7 
• Boolean syntax: Ch.1  Ch.1  Ch.3  Ch.4  Ch.4  Ch.4  Ch.4  Ch.4  Ch.7  Ch.10 
• breadcrumbs: Ch.1  Ch.7  Ch.7  Ch.8  Ch.8  Ch.8 
• browsing: see navigation
• brushing and linking: Ch.10  Ch.11 
• bucket testing: Ch.2  Ch.2 
• card sorting: Ch.1 
• cards: Ch.7 
• Cat-a-Cone: Ch.10 
• categories: Ch.1  Ch.3  Ch.3  Ch.8  Ch.8  Ch.8  Ch.8  Ch.9  Ch.9 
• Cha-Cha: Ch.2  Ch.8 
• ChaCha: Ch.12  Ch.12 
• charge for use: Ch.1 
• checkboxes: Ch.6 
• Chickenfoot: Ch.12 
• child searchers: Ch.2  Ch.4  Ch.10 
• Chrome: Ch.1  Ch.4  Ch.5  Ch.5  Ch.7  Ch.10 
• chronological order: Ch.10 
• chronological ordering: Ch.1  Ch.2  Ch.4  Ch.5 
• citation analysis: Ch.5  Ch.11  Ch.11 
• click logs: see query logs and clickthrough
• clickthrough: Ch.3  Ch.5  Ch.9  Ch.9  Ch.12 
• clickthrough inversion: Ch.5 
• clustering: Ch.8  Ch.8  Ch.8  Ch.10 
• Clusty: Ch.8 
• Co-op: Ch.7  Ch.8  Ch.8 
• cognitive abilities: Ch.2  Ch.10 
• collaborative filtering: Ch.9  Ch.9 
• collaborative search: Ch.12  Ch.12 
• collection characteristics: Ch.1  Ch.7 
• color coding: Ch.10  Ch.10  Ch.11 
• color highlighting: Ch.1  Ch.5  Ch.5  Ch.10 
• command languages: Ch.1  Ch.4  Ch.4  Ch.4  Ch.12  Ch.12 
• concordances: Ch.11  Ch.11 
• conjunction-based queries: Ch.1  Ch.4  Ch.4 
• controlled experiments: see formal usability studies
• cooperative search: see collaborative search
• cost structure analysis: see foraging theory
• cover flow: Ch.5 
• Cranfield collection: Ch.2 
• crowdsourcing: Ch.2 
• curation: Ch.7 
• customization: Ch.9 
• Data Mountain: Ch.7 
• database systems: Ch.0  Ch.4  Ch.4 
• DCG: see discounted cumulative gain
• deep links: see sitelinks
• DeepDyve: Ch.4 
• Delicious: Ch.9  Ch.12 
• dependent variables: Ch.2 
• design guidelines: Ch.1  Ch.1 
• design process: Ch.1  Ch.1 
• design space: Ch.1 
• Dewey Decimal System: Ch.8 
• Dialog: Ch.4  Ch.4  Ch.7 
• dialogue interfaces: Ch.7  Ch.12 
• Digg: Ch.9  Ch.12 
• digital libraries: Ch.7  Ch.10 
• directories: Ch.7  Ch.8  Ch.8 
• discount usability testing: Ch.1  Ch.2 
• discounted cumulative gain: Ch.2 
• distortion-based techniques: Ch.10 
• diversity: Ch.3  Ch.5  Ch.5 
• DLITE: Ch.7  Ch.7 
• Docuburst: Ch.11 
• document summaries: see summaries
• document surrogates: see surrogates
• DOE OSTI: Ch.1 
• Dogpile: Ch.3  Ch.4  Ch.6  Ch.6 
• drop-down menus: Ch.1  Ch.1  Ch.1  Ch.4  Ch.4  Ch.7  Ch.7  Ch.8  Ch.10 
• Dynacat: Ch.8 
• dynamic term suggestions: Ch.1  Ch.1  Ch.4  Ch.4  Ch.12 
• e-commerce sites: Ch.9 
• eBay: Ch.4  Ch.4  Ch.8 
• ecological validity: Ch.2 
• effectiveness: Ch.1  Ch.2 
• efficiency: Ch.1  Ch.2 
• elderly searchers: Ch.1 
• email collections: Ch.1  Ch.5  Ch.8  Ch.9 
• empty results: Ch.1  Ch.4  Ch.7  Ch.8 
• Enso: Ch.12 
• entry forms: Ch.4  Ch.4  Ch.4 
• ERIC: Ch.4 
• evaluation: Ch.2  Ch.2 
• experiment design: Ch.2  Ch.2 
• expert searchers: Ch.1  Ch.2  Ch.3  Ch.4  Ch.4  Ch.4 
• extracts: see summaries
• eye movement: Ch.10  Ch.12 
• eye tracking: Ch.2  Ch.5  Ch.5  Ch.12 
• F-measure: Ch.2 
• faceted navigation: Ch.8  Ch.8  Ch.8  Ch.8  Ch.10  Ch.10  Ch.12 
• faceted queries: Ch.4 
• fact finding: Ch.3 
• FAQ Finder: Ch.4 
• Fathumb: Ch.10  Ch.12 
• FeatureLens: Ch.11 
• field studies: Ch.2 
• filter-flow model: Ch.10 
• filtering: Ch.8  Ch.8  Ch.9  Ch.9 
• Findex: Ch.8  Ch.8 
• Firefox: Ch.5 
• fisheye views: Ch.5  Ch.10  Ch.10 
• Flamenco: Ch.2  Ch.8  Ch.8  Ch.10 
• Flickr: Ch.12 
• focus-plus-context: Ch.8 
• foraging theory: Ch.3  Ch.3 
• ForkBrowser: Ch.12 
• formal usability studies: Ch.2  Ch.2 
• FreeBase: Ch.12 
• full sentence queries: see natural language queries
• full text: Ch.1  Ch.4  Ch.4 
• Furl: Ch.9  Ch.12 
• Galaxy of News: Ch.10 
• geographic information: Ch.12 
• Gestalt principles: Ch.10 
• Google: Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.4  Ch.4  Ch.5  Ch.5  Ch.5  Ch.7  Ch.8  Ch.8  Ch.9  Ch.9  Ch.12  Ch.12  Ch.12  Ch.12 
• Google Alerts: Ch.9 
• Google Answers: Ch.12 
• Google toolbar: Ch.5 
• greyed-out text: Ch.1 
• Grokker: Ch.10 
• Grouper: Ch.8 
• grouping: Ch.8  Ch.8 
• guided navigation: Ch.8 
• gutters: Ch.11 
• Hakia: Ch.5 
• HCI: Ch.1 
• heuristic evaluation: Ch.2 
• HIBROWSE: Ch.10 
• high-fidelity design: Ch.2 
• highlighting: Ch.5  Ch.5  Ch.5  Ch.8  Ch.10  Ch.10  Ch.10  Ch.10  Ch.10 
• history: see search history
• hits: Ch.5 
• human question answering: Ch.12  Ch.12 
• Human-Computer Interaction: Ch.1 
• Hunter Gatherer: Ch.7 
• hyperbolic tree browser: Ch.10 
• hyperlinks: Ch.1  Ch.3  Ch.3  Ch.3  Ch.3  Ch.5  Ch.6  Ch.6  Ch.7  Ch.10  Ch.10 
• IBM: Ch.11  Ch.11 
• iBoogie: Ch.8 
• icons: Ch.5  Ch.10  Ch.11  Ch.11 
• image collections: Ch.12 
• image search: Ch.12  Ch.12 
• immediate accuracy: Ch.2 
• incremental search: see dynamic term suggestions
• independent variables: Ch.2 
• Infocrystal: Ch.10  Ch.10 
• Infogrid: Ch.7 
• informal usability testing: Ch.2  Ch.2 
• information architecture: Ch.3 
• information canvas: Ch.7 
• information foraging theory: see foraging theory
• information gathering: Ch.3 
• information needs: Ch.3  Ch.3  Ch.3  Ch.4  Ch.5 
• information quality: Ch.7 
• information scent: Ch.3  Ch.3 
• information seeking: Ch.3  Ch.3 
• information structure: Ch.3 
• Information Visualizer: Ch.7 
• informational queries: Ch.3  Ch.5 
• Infoseek: Ch.1 
• InfoSky: Ch.10  Ch.10 
• Inky: Ch.12 
• instant answers: Ch.12 
• Insyder: Ch.10  Ch.10 
• intellectual property concerns: Ch.5 
• intelligence analysts: Ch.3  Ch.3  Ch.11  Ch.11 
• intermediaries: see librarians
• Internet Archive: Ch.12 
• Internet Scrapbook: Ch.7 
• iPhone: Ch.12  Ch.12 
• iPod: Ch.12 
• iterative design: Ch.1 
• Jigsaw: Ch.11 
• journalists: Ch.1  Ch.8 
• key frames: Ch.12 
• keyword queries: Ch.1  Ch.1  Ch.1  Ch.1  Ch.4  Ch.4  Ch.4  Ch.4  Ch.8 
• keyword removal: Ch.1  Ch.9 
• keyword-in-context: see kwic
• Korean search: Ch.12 
• KWIC: Ch.5  Ch.5  Ch.11 
• lab study: see formal usability studies
• laboratory: see usability testing
• large scale log-based usability testing: see bucket testing
• Latent Semantic Indexing: Ch.10 
• Latin Square: Ch.2  Ch.2 
• lattice views: Ch.10 
• legal cases: Ch.1  Ch.7 
• LexisNexis: Ch.7 
• librarians: Ch.1  Ch.7  Ch.8  Ch.10  Ch.12 
• Likert scales: Ch.2  Ch.2 
• line graphs: Ch.10 
• literature analysis: Ch.11  Ch.11  Ch.11 
• long queries: Ch.3  Ch.4  Ch.12 
• longitudinal studies: Ch.2  Ch.2  Ch.8  Ch.8  Ch.9 
• low-fi design: Ch.2  Ch.2 
• LSI: see Latent Semantic Indexing
• Lyberworld: Ch.10 
• machine learning: Ch.5  Ch.9 
• magic lenses: Ch.10 
• Mahalo: Ch.7 
• mandatory operator: Ch.4 
• Many Eyes: Ch.11 
• MAP score: Ch.2 
• Markov models: Ch.9 
• MatchBars: Ch.10 
• mean average precision: see MAP score
• media players: Ch.12 
• MediaMill: Ch.12 
• mental models: Ch.3 
• meta-analysis: Ch.10 
• metadata: Ch.1  Ch.5  Ch.8  Ch.8  Ch.12 
• Metaweb: Ch.12 
• Microsoft: Ch.1  Ch.1  Ch.4  Ch.4  Ch.5  Ch.6  Ch.7  Ch.12  Ch.12  Ch.12 
• mobile search: Ch.12  Ch.12 
• monitoring: Ch.3 
• more like this: see related articles
• morphological analysis: Ch.1  Ch.4  Ch.4 
• motivation: Ch.2  Ch.2 
• MovieLens: Ch.9 
• mSpace: Ch.10 
• MTurk: Ch.2 
• multi-person search: see collaborative search
• multilingual search: Ch.12 
• multimedia search: Ch.4  Ch.5  Ch.12  Ch.12 
• Murax: Ch.4 
• MyWeb: Ch.9  Ch.12 
• MyYahoo: Ch.9 
• Name Voyager: Ch.11 
• narrowing: Ch.8  Ch.8 
• natural language queries: Ch.4  Ch.4  Ch.4  Ch.12  Ch.12 
• navigability proposition: Ch.3 
• navigation: Ch.1  Ch.1  Ch.3  Ch.3  Ch.3  Ch.4  Ch.8  Ch.8  Ch.12 
• navigation paths: Ch.9 
• navigation structure: Ch.1  Ch.3  Ch.3  Ch.8 
• navigational queries: Ch.3  Ch.5 
• needs assessment: Ch.1 
• news collection: Ch.1  Ch.9 
• nodes-and-links views: Ch.10  Ch.10  Ch.11  Ch.11 
• Nokia: Ch.12 
• nominal data types: Ch.10  Ch.10  Ch.11 
• non-sensical graph: Ch.10 
• novice searchers: Ch.1  Ch.2  Ch.3  Ch.4  Ch.4  Ch.8 
• null results: see empty results
• Obama: Ch.11 
• ODP: see Open Directory Project
• older search systems: Ch.1  Ch.1  Ch.1  Ch.4  Ch.4 
• Omnifind Analytics: Ch.11 
• OneNote: Ch.7 
• OneSearch: Ch.12 
• Open Directory Project: Ch.3  Ch.8  Ch.8  Ch.9 
• ordinal data types: Ch.10 
• organic results: Ch.5 
• orienteering: Ch.3  Ch.3 
• overviews: Ch.5  Ch.7  Ch.10  Ch.10 
• PageRank: Ch.1  Ch.9 
• Pagis Pro: Ch.10 
• panning: Ch.10 
• paragraph-length queries: Ch.1  Ch.4  Ch.4 
• paralegals: Ch.1 
• parallel flights: see bucket testing
• parametric search: Ch.8 
• participants: Ch.2  Ch.2  Ch.2 
• perceptual system: Ch.10 
• peripheral views: Ch.7 
• personal information: Ch.8  Ch.9  Ch.9  Ch.12 
• personalization: Ch.9  Ch.9  Ch.12 
• Phlat: Ch.4  Ch.8  Ch.8 
• phonesthesia: Ch.11 
• pie charts: Ch.10 
• podcasts: Ch.12  Ch.12 
• Podscope: Ch.12 
• popular destination suggestions: Ch.6  Ch.6 
• popularity measure: Ch.1 
• pornography queries: Ch.3  Ch.12 
• post-coordinate queries: Ch.4 
• Powerset: Ch.4  Ch.12 
• preattentiveness: Ch.10 
• precision: Ch.1  Ch.1  Ch.2 
• Prelinger: Ch.12 
• previews: Ch.1  Ch.1  Ch.5  Ch.7 
• Prisma: Ch.6  Ch.6 
• productivity of language: see vocabulary problem
• profiles: Ch.9  Ch.9  Ch.9  Ch.9 
• Protofoil: Ch.7 
• prototyping: Ch.1 
• proximity of query terms: Ch.1  Ch.4  Ch.4  Ch.5  Ch.10  Ch.10 
• proximity of terms: Ch.1 
• pseudo-relevance feedback: Ch.6 
• PubMed: Ch.1  Ch.6  Ch.7 
• qualified search speed: Ch.2 
• quantitative data types: Ch.10  Ch.10 
• query box length: see entry forms
• query history: Ch.1 
• query intent: Ch.3  Ch.3 
• query length: Ch.4 
• query logs: Ch.2  Ch.2  Ch.3  Ch.3  Ch.5  Ch.5  Ch.6  Ch.6  Ch.6  Ch.6  Ch.6  Ch.6  Ch.6  Ch.6  Ch.6  Ch.9  Ch.9  Ch.9  Ch.9 
• query operators: Ch.4  Ch.4 
• query previews: Ch.1  Ch.1  Ch.8 
• query reformulation: see reformulation
• query specification: Ch.3  Ch.4  Ch.4  Ch.10  Ch.10 
• query taxonomies: Ch.3  Ch.3 
• query term expansions: see query term suggestions
• query term highlighting: see highlighting
• query term suggestions: Ch.1  Ch.3  Ch.6  Ch.6  Ch.8  Ch.10 
• query terms: Ch.10  Ch.10 
• query transformations: Ch.1  Ch.1  Ch.4 
• query-oriented summaries: Ch.5  Ch.5 
• question answering: Ch.4  Ch.4  Ch.12  Ch.12  Ch.12 
• questionnaires: Ch.2  Ch.2 
• Quicksilver: Ch.12 
• quorum-level ranking: Ch.4 
• Rapid Serial Visual Presentation: Ch.12 
• re-access: see revisitation
• re-ranking: Ch.9  Ch.9 
• real-time query expansion: Ch.4 
• recall: Ch.2  Ch.4  Ch.4 
• recognition over recall: Ch.1  Ch.3 
• recommender systems: Ch.9  Ch.9  Ch.12 
• reformulation: Ch.3  Ch.4  Ch.5  Ch.6  Ch.6  Ch.9 
• related articles: Ch.6  Ch.6 
• relevance: Ch.2  Ch.2  Ch.5  Ch.5 
• relevance feedback: Ch.6  Ch.6  Ch.9  Ch.9  Ch.12  Ch.12 
• remote usability testing: Ch.2 
• resource queries: Ch.3 
• response variables: see dependent variables
• results diversity: see diversity
• results evaluation: see search results presentations
• results listings: see search results presentations
• retinal variables: Ch.10 
• retrieval results: see search results presentations
• revisitation: Ch.1  Ch.3  Ch.7  Ch.9 
• routing: Ch.9 
• RSVP: Ch.12 
• Safari: Ch.12 
• Sandbox: Ch.7  Ch.7 
• satisfaction: Ch.1  Ch.2 
• scanning: Ch.5  Ch.10  Ch.10  Ch.10  Ch.12  Ch.12 
• scatter plots: Ch.10  Ch.10  Ch.10 
• screen size: Ch.12  Ch.12 
• scrollbars: Ch.5  Ch.10 
• scrolling: Ch.12  Ch.12 
• search engine optimization: Ch.0 
• search history: Ch.1  Ch.1  Ch.7  Ch.7  Ch.7  Ch.9  Ch.9 
• search hits: see search results presentations
• search process interfaces: Ch.7  Ch.7 
• search results ordering effects: Ch.5  Ch.5 
• search results presentations: Ch.1  Ch.1  Ch.5  Ch.5  Ch.12  Ch.12 
• search within: Ch.1 
• SearchMe: Ch.5  Ch.10 
• SearchMobil: Ch.12 
• SearchWiki: Ch.12 
• SeeSoft: Ch.11  Ch.11 
• sensemaking: Ch.3  Ch.3  Ch.3  Ch.7  Ch.7  Ch.11 
• SEO: Ch.0 
• SERP: see search results presentations
• server logs: see query logs
• sessions: Ch.2  Ch.2  Ch.6  Ch.9  Ch.9 
• shortcuts: Ch.4  Ch.5 
• shots: Ch.12 
• sitelinks: Ch.1  Ch.5 
• SketchTrieve: Ch.7 
• SMS: Ch.12 
• Snap: Ch.5 
• Snap Shot: Ch.5 
• snippets: see summaries
• social bookmarking: Ch.8  Ch.8  Ch.9  Ch.12 
• social ranking: Ch.12  Ch.12 
• social search: Ch.12  Ch.12 
• social tagging: Ch.8  Ch.8  Ch.12  Ch.12 
• sortable column views: Ch.1  Ch.8  Ch.10 
• sorting: Ch.8  Ch.8 
• source selection: Ch.7  Ch.7 
• Sparkler: Ch.10 
• sparklines: Ch.10  Ch.10 
• spatial position: Ch.10  Ch.10 
• speech: see spoken queries
• split testing: see bucket testing
• spoken queries: Ch.12  Ch.12  Ch.12 
• sports sites: Ch.8 
• standing queries: Ch.9 
• starting points: Ch.7  Ch.7 
• statistical data: Ch.7 
• statistical ranking: Ch.1  Ch.4  Ch.4  Ch.4 
• stopwords: Ch.1  Ch.4  Ch.4 
• StumbleUpon: Ch.12 
• summaries: Ch.1  Ch.1  Ch.5  Ch.5  Ch.5 
• SuperBook: Ch.8  Ch.8  Ch.10 
• surrogates: Ch.1  Ch.4  Ch.4  Ch.4  Ch.4  Ch.4  Ch.5  Ch.5  Ch.5 
• sweet spot: Ch.1  Ch.8 
• synthesis: see sensemaking
• table-of-contents views: Ch.5  Ch.8  Ch.8  Ch.8 
• tabular views: Ch.10 
• tag clouds: Ch.11 
• tagging: see social tagging
• TAKMI: Ch.11 
• task analysis: Ch.1 
• taste: Ch.9 
• taxonomies: see query taxonomies
• teleporting: Ch.3 
• TellMe: Ch.12 
• term expansions: Ch.1  Ch.1  Ch.4  Ch.4 
• term expansions: Ch.1  Ch.1  Ch.4  Ch.4 
• term order variation: Ch.4 
• text analysis: Ch.11  Ch.11 
• text classification: Ch.4  Ch.8  Ch.9 
• text messages: Ch.12 
• text mining: Ch.11  Ch.11 
• TextArc: Ch.11 
• thematic maps: Ch.10 
• ThemeRiver: Ch.11 
• ThemeScapes: Ch.10 
• thrashing: Ch.3  Ch.6 
• three dimensional: see 3D
• thumb typing: Ch.12 
• Thumbar: Ch.5  Ch.10 
• thumbnails: Ch.1  Ch.5  Ch.7  Ch.7  Ch.7  Ch.10  Ch.10  Ch.12  Ch.12 
• TileBars: Ch.10  Ch.10 
• titles: Ch.4  Ch.4  Ch.5  Ch.10 
• transactional queries: Ch.3  Ch.3 
• travel sites: Ch.9 
• TREC: Ch.2  Ch.2  Ch.4  Ch.9  Ch.12 
• TRECVID: Ch.12 
• treemaps: Ch.10  Ch.10 
• triage: Ch.11 
• TRIST: Ch.11  Ch.11 
• U Rank: Ch.12 
• universal search: Ch.12 
• URLs: Ch.1  Ch.1  Ch.5 
• usability: Ch.1  Ch.2  Ch.2 
• user modeling: Ch.9 
• user satisfaction: see satisfaction
• user-centered design: Ch.1  Ch.2 
• VAST: Ch.11 
• Venn Diagrams: Ch.10 
• vertical sites: Ch.7  Ch.8  Ch.12  Ch.12 
• VIBE: Ch.10  Ch.10 
• video collections: Ch.12 
• video search: Ch.12  Ch.12 
• VIKI: Ch.7 
• virtual keyboard: Ch.12 
• Visual WordNet: Ch.11 
• visualization: Ch.1  Ch.5  Ch.5  Ch.5  Ch.10  Ch.10 
• Vivisimo: Ch.8  Ch.10 
• vocabulary problem: Ch.1  Ch.1 
• voice queries: see spoken queries
• VQuery: Ch.10 
• Web Book: Ch.5 
• web browsers: Ch.1  Ch.4  Ch.7  Ch.7 
• Web Forager: Ch.5  Ch.7 
• Web Fountain: Ch.11 
• WebRat: Ch.10 
• WebTOC: Ch.8 
• WeFeelFine: Ch.10 
• Wikipedia: Ch.12 
• Windows XP: Ch.4 
• wisdom of crowds: Ch.9  Ch.12 
• within-participants design: Ch.2 
• word clouds: see tag clouds
• Word Space: Ch.11 
• Word Tree: Ch.11 
• Wordle: Ch.11 
• Xerox: Ch.10 
• xFIND: Ch.10 
• Yahoo: Ch.1  Ch.1  Ch.1  Ch.1  Ch.1  Ch.6  Ch.7  Ch.8  Ch.8  Ch.9  Ch.9  Ch.12  Ch.12  Ch.12  Ch.12  Ch.12 
• Yahoo Alerts: Ch.9 
• Yahoo Answers: Ch.12 
• zooming: Ch.7  Ch.10  Ch.12 
• zvents: Ch.1